📋 Legal Document

Terms & Conditions
for cv9991 Players

These Terms & Conditions govern your use of cv9991 — Bangladesh's trusted online casino and cricket betting platform. Please read this document carefully before registering an account or placing any wagers.

📅 Effective Date: 1 January 2026
🌐 Applies to: cv9991.vip
🔞 18+ Players Only
🗓 Last updated: 1 January 2026 — Bangladesh Standard Time (UTC+6)
Important Notice: By accessing, registering on, or using any part of the cv9991 platform at cv9991.vip, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any provision of these Terms, you must immediately cease use of the platform. These Terms constitute a legally binding agreement between you (the "Player") and cv9991 (the "Platform").

Key Principles of These Terms

A brief summary of the most important obligations and protections within these Terms & Conditions. This summary does not replace the full text below.

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18+ Age Requirement

Access to cv9991 is strictly restricted to individuals aged 18 years and above. Age verification is mandatory during account registration and may be repeated at any point during the account lifecycle.

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One Account Per Player

Each player may hold only one registered account on cv9991. Duplicate accounts are strictly prohibited and will result in account suspension and forfeiture of any associated balances or bonuses.

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Personal Payment Methods Only

All deposits and withdrawals must be made using payment methods registered in your own name. Use of third-party bKash, Nagad, Rocket, or bank accounts is prohibited and grounds for account suspension.

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Bonus Wagering Requirements

All bonuses issued by cv9991 are subject to wagering requirements that must be satisfied before withdrawal. Bonus funds are not immediately withdrawable upon receipt and remain subject to these Terms.

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Fair Play Obligation

Players are required to engage with cv9991 in good faith. Use of bots, scripts, AI- assisted exploit strategies, or any form of collusion is strictly forbidden and will result in immediate account termination.

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Governing Rules

These Terms & Conditions represent the full agreement between the Player and cv9991. In the event of any dispute, the Platform's records — transaction logs, account activity, and game outcome data — shall be the primary reference.

1. Acceptance of Terms

The basis on which cv9991 provides its services and the conditions under which those services may be used.

These Terms & Conditions ("Terms") govern the relationship between cv9991 ("we", "us", "the Platform") and any individual ("you", "Player", "User") who accesses or uses the services available at cv9991.vip. By creating an account, logging into an existing account, making a deposit, placing a wager, or otherwise interacting with any feature of the cv9991 platform, you are deemed to have accepted these Terms unconditionally and in full.

cv9991 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, the Platform will update the "Last updated" date at the top of this document. Continued use of the platform following the posting of any revised Terms constitutes acceptance of those changes. It is the Player's responsibility to review these Terms periodically for updates. We recommend bookmarking this page and reviewing it before each session if you are uncertain whether changes have been made since your last visit.

These Terms should be read alongside cv9991's Privacy Policy and Responsible Gaming policy, both of which form part of the agreement between the Player and the Platform. In the event of any inconsistency between these Terms and any promotional material, the Terms shall prevail.

Defined Terms Used in This Document

"Platform"
Refers to cv9991 and all services, features, and content available at cv9991.vip, including the casino, sports betting section, account management tools, and customer support.
"Player" / "User"
Any individual who has registered an account on cv9991.vip or who accesses the Platform in any capacity.
"Account"
The registered personal account held by a Player on cv9991.vip, associated with a unique username and verified identity.
"Balance"
The total of real-money funds held in a Player's Account, excluding any bonus funds that remain subject to active wagering requirements.
"Bonus Funds"
Promotional credits issued by cv9991 subject to wagering requirements. Bonus Funds are distinct from real-money Balance and are governed by the specific terms of the applicable promotion.
"Wagering Requirement"
The total value of wagers that must be placed using Bonus Funds before those funds — or any winnings derived from them — become eligible for withdrawal.

2. Eligibility & Age Restriction

cv9991 operates exclusively for adult players. Strict eligibility criteria apply to all account registrations.

To register and maintain an active account on cv9991, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the Platform:

Eligibility Requirements

  • You must be at least 18 years of age. cv9991 does not permit access to any individual under the age of 18, regardless of the legal gambling age in their jurisdiction.
  • You must be accessing the Platform as a private individual acting in your own personal capacity, not on behalf of any business, organisation, or third party.
  • You must have full legal capacity to enter into a binding contract under applicable law.
  • You must not be resident in any jurisdiction where access to online gambling platforms is prohibited by law. It is your sole responsibility to determine whether your use of cv9991 is lawful in your jurisdiction.
  • You must not be registered on any self-exclusion list or have an active self-exclusion on the Platform. Attempting to circumvent self-exclusion is a serious breach of these Terms.
  • You must not be an employee, director, officer, agent, contractor, or immediate family member of cv9991 or any of its affiliated game providers.

cv9991 takes underage gambling prevention seriously. Age verification documents — including government-issued national ID cards, passports, or equivalent — may be requested at any stage of the account lifecycle. The Platform reserves the right to suspend account access pending age verification. Any account found to belong to a person under the age of 18 will be closed immediately, all deposits returned, and all winnings forfeited.

⚠️ Underage Gambling Warning: If you are under 18 years of age, you are strictly prohibited from using cv9991. Parents and guardians are strongly encouraged to implement parental control software on shared devices to prevent minors from accessing gambling websites.
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Age Verification Process

When age verification is required, cv9991 may request one or more of the following documents:

  • Bangladesh National Identity Card (NID)
  • Valid passport (photo and data page)
  • Driver's licence (front and back)
  • Birth certificate (for supplementary proof)
  • Recent utility bill or bank statement (address verification)

Documents must be clear, unaltered photographs or scans submitted through the secure account verification portal. Edited or obscured documents will not be accepted and may trigger a fraud investigation.

3. Account Registration & Verification

All Players must register a personal account to access real-money games and sports betting on cv9991. The following rules govern the registration and ongoing maintenance of that account.

To create an account on cv9991, you are required to provide accurate, complete, and truthful information during the registration process. This includes, but is not limited to, your full legal name, date of birth, residential address, valid email address, and active mobile phone number. You agree that the information you provide at registration and throughout your use of the Platform will remain accurate and up to date. You must notify cv9991 promptly if any registered information changes — in particular, your mobile number, which is linked to payment methods and two-factor authentication.

Account Security Obligations

  • You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password.
  • You must never share your login details with any third party, including friends, family members, or anyone representing themselves as cv9991 staff.
  • cv9991 will never ask for your password via email, chat, or phone.
  • You must notify support immediately at [email protected] if you suspect unauthorised access to your account.
  • cv9991 recommends enabling two-factor authentication (2FA) on your account as an additional layer of protection.

Account Verification (KYC)

  • cv9991 operates a Know Your Customer (KYC) verification process in line with responsible gaming and anti-money-laundering standards.
  • Withdrawal requests above certain thresholds may require completion of full KYC verification before processing.
  • KYC documents may include identity proof, address proof, and payment method confirmation.
  • Failure to complete KYC verification within a reasonable time may result in withdrawal delays or account review.
  • All KYC data is handled in accordance with the cv9991 Privacy Policy.

Each Player is permitted to hold only one registered account on cv9991. Operating multiple accounts — whether under the same identity or using different personal details — is strictly prohibited. If duplicate accounts are detected, cv9991 reserves the right to close all associated accounts immediately, void any winnings generated across those accounts, and retain deposited funds pending investigation. Players who suspect a duplicate account has been created in their name without their consent should contact support immediately.

4. Deposits & Withdrawals

Rules governing how funds are added to and removed from your cv9991 account, including supported payment methods, limits, and processing timelines.

cv9991 supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. All transactions are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳500 across all supported mobile banking methods. Deposit transactions are typically reflected in your account balance within 60 seconds of successful completion. Withdrawal processing times vary by payment method but are typically completed within the standard processing window for each provider.

Deposit Rules

  • All deposits must be made from payment accounts registered in your own name. Third-party deposits are not permitted under any circumstances.
  • The minimum single deposit is ৳500. The maximum deposit per transaction is subject to the limits of the selected payment method.
  • cv9991 does not charge any fees on deposits made via mobile banking methods. Standard network charges from your mobile operator may apply.
  • If a deposit does not reflect within 10 minutes, contact support with your transaction reference number for investigation.
  • cv9991 reserves the right to request proof of deposit source for any transaction as part of its AML compliance procedures.

Withdrawal Rules

  • Withdrawals may only be processed to a payment account registered in the same name as your cv9991 account.
  • The minimum withdrawal amount is ৳1,000. Withdrawals below this threshold will not be processed.
  • Pending active bonuses with incomplete wagering requirements may restrict withdrawal eligibility until requirements are met or the bonus is forfeited.
  • cv9991 may request KYC documentation before processing any withdrawal, regardless of the amount.
  • Fraudulent withdrawal attempts will result in immediate account suspension and may be referred to relevant authorities.
Anti-Money Laundering (AML) Policy: cv9991 is committed to preventing money laundering and the use of the Platform for any illicit financial activity. The Platform monitors all transactions for unusual patterns and reserves the right to freeze accounts, delay withdrawals, and request source-of-funds documentation where suspicious activity is identified. Cooperation with AML investigations is a condition of continued account access.

5. Bonus & Promotions Policy

All bonuses offered by cv9991 are subject to these general terms as well as the specific terms attached to each individual promotion. Players must read both before claiming any bonus.

cv9991 offers a range of bonuses and promotional incentives including, but not limited to, a welcome deposit bonus, reload bonuses, free spins promotions, and seasonal offers tied to events such as BPL cricket, Pohela Boishakh, Eid, and other major occasions in the Bangladeshi calendar. Each promotion is governed by its own specific terms — including the applicable wagering requirement multiplier, the games eligible for bonus wagering, the minimum qualifying deposit, and the expiry date — which are displayed alongside the promotion in the Promotions section of the Platform. The following general rules apply to all bonuses unless a specific promotion's terms explicitly state otherwise.

General Bonus Terms

  • Bonus funds are awarded into a separate Bonus Balance and are not immediately withdrawable. They become eligible for withdrawal only after the associated Wagering Requirement has been fully satisfied.
  • The standard wagering requirement for deposit bonuses on cv9991 is 30x the bonus amount, unless the specific promotion states a different multiplier. For example, a ৳1,000 bonus with a 30x requirement must be wagered a total of ৳30,000 before the bonus (and any winnings derived from it) may be withdrawn.
  • Wagering contributions vary by game type. Slots typically contribute 100% toward wagering requirements. Live casino table games, virtual table games, and sports betting markets may contribute a lower percentage (commonly 10%–20%). The exact contribution rates for each game category are listed in the full terms of each promotion.
  • Bonuses must be claimed and the associated wagering requirement completed within the time period specified in the promotion. Expired bonuses and any associated winnings will be voided without notice.
  • cv9991 reserves the right to withdraw any bonus offer, modify its terms, or void bonus funds and associated winnings where there is evidence of bonus abuse, exploitation of promotional mechanics, or breach of these Terms by the Player.
  • Only one active bonus may be held at a time unless the specific promotion explicitly permits stacking. Claiming a new bonus while an existing one is active may result in forfeiture of the earlier bonus.
  • Bonuses are personal to the registered account holder and may not be transferred, traded, or exchanged for cash outside the standard wagering process.
  • The welcome bonus is available to first-time depositing accounts only. It may not be claimed more than once per player, household, IP address, device, or payment method.

cv9991 maintains complete transparency in its bonus structures. If you have any questions about the wagering requirements attached to a specific promotion, or if you are uncertain whether a bonus has been correctly applied to your account, contact the 24/7 support team at [email protected] before placing wagers. Bonus disputes raised after wagering has commenced cannot always be reversed.

6. Responsible Gaming

cv9991 is committed to promoting responsible gambling. The following terms reflect the Platform's obligations and the tools available to players who need support.

Gambling on cv9991 is intended to be an enjoyable form of entertainment. The Platform takes seriously its responsibility to minimise the risk of gambling-related harm. All players are encouraged to set personal limits on their gambling activity and to use the responsible gaming tools available in the account settings area. These tools include daily, weekly, and monthly deposit limits; session time limits with automatic logout; cooling-off periods; and full self-exclusion.

Self-Exclusion Policy

Players who wish to temporarily or permanently stop using cv9991 may request self-exclusion at any time by contacting the support team. Self-exclusion requests are processed within 24 hours. During a self-exclusion period:

  • The account will be locked for all gambling activity.
  • Promotional communications will be suspended immediately.
  • The player may not create a new account on the Platform.
  • Account balance at the time of exclusion remains available for withdrawal.

Deposit & Session Limits

Players may set the following limits directly from their account dashboard:

  • Daily, weekly, or monthly deposit limits — reducing these limits takes effect immediately; increasing them requires a 24-hour cooling-off period.
  • Session time limits with configurable durations and automatic logout on expiry.
  • Loss limits per defined time period.
  • Reality check notifications at set intervals during play sessions.

cv9991 strictly enforces the 18+ age policy as part of its responsible gaming commitment. The Platform also reserves the right to initiate responsible gaming interventions proactively — including reaching out to players who display patterns of excessive or distressed gambling behaviour — and to impose account restrictions without a player's explicit request where the Platform deems such action to be in the player's interest. Full details of the Platform's responsible gaming approach are available on the dedicated Responsible Gaming page.

7. Prohibited Conduct

The following actions are strictly prohibited on cv9991 and will result in account suspension, termination, and where applicable, legal action.

cv9991 expects all players to use the Platform in good faith and in accordance with these Terms. The following conduct is strictly prohibited. This list is illustrative and not exhaustive — cv9991 reserves the right to determine that conduct not specifically listed below constitutes a breach of these Terms where it is contrary to the spirit of fair play or the integrity of the Platform.

Prohibited Actions

  • Fraud and misrepresentation: Providing false identity information during registration or KYC, impersonating another person, or using a stolen or third-party payment method.
  • Bonus abuse: Systematically exploiting promotional mechanics, opening multiple accounts to claim bonuses multiple times, or participating in any form of coordinated bonus abuse scheme.
  • Collusion: Cooperating with other players to fix game outcomes, share cards or strategic information in real-time, or otherwise undermine the integrity of live casino or poker games.
  • Use of automated tools: Deploying bots, macros, scripts, artificial intelligence tools, or any automated system to interact with the Platform in place of genuine human play.
  • Chargebacks: Initiating illegitimate payment disputes or chargebacks with your payment provider in relation to deposits made to cv9991.
  • Money laundering: Using the Platform for any purpose related to the concealment, transfer, or conversion of proceeds of criminal activity.
  • Hacking and interference: Attempting to gain unauthorised access to the Platform's systems, exploiting software vulnerabilities, or interfering with the operation of the Platform in any way.
  • Underage access: Attempting to register or use the Platform while under the age of 18, or facilitating access by a minor.

Where prohibited conduct is detected, cv9991 may take any or all of the following actions: immediately suspend or terminate the account; void all pending bets and game rounds; forfeit all bonus funds and winnings generated during the period of prohibited conduct; withhold deposits pending investigation; and refer the matter to relevant law enforcement or regulatory authorities. cv9991's determination in such matters is final.

8. Limitation of Liability

The extent of cv9991's liability to Players and the circumstances under which the Platform disclaims responsibility for losses or damages.

cv9991 provides its services on an "as available" basis. While the Platform makes every reasonable effort to ensure continuous, uninterrupted service, it does not warrant that the Platform will be free from errors, interruptions, or downtime at all times. Scheduled maintenance, emergency technical interventions, third-party service provider outages (including game provider servers and mobile banking infrastructure), or force majeure events may cause temporary unavailability of some or all Platform features.

Disclaimer of Warranties and Limitation of Damages

  • To the fullest extent permitted by applicable law, cv9991 disclaims all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or uninterrupted access.
  • cv9991 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of, or inability to use, the Platform — including but not limited to losses resulting from game outcome disputes, payment processing delays, system outages, or account access issues.
  • In all cases where cv9991 is found to bear liability, the Platform's maximum aggregate liability to any individual Player shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.
  • cv9991 is not liable for any losses resulting from a Player's failure to maintain the security of their account credentials, or for losses arising from a Player's use of the Platform in a jurisdiction where such use is prohibited.
  • Game outcomes are determined by certified random number generator (RNG) systems operated by cv9991's licensed game providers. cv9991 does not influence or control individual game outcomes and accepts no liability for losses resulting from the outcome of any game.

Nothing in these Terms shall limit cv9991's liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law. These Terms do not affect any statutory rights you may have as a consumer under the laws applicable in your jurisdiction.

For any questions, disputes, or concerns regarding these Terms & Conditions, please contact the cv9991 support team. Our team is available 24 hours a day, 7 days a week, including during Bangladesh public holidays, to assist with account and terms-related enquiries. Contact us at: [email protected]

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Questions About These Terms?

Our 24/7 support team is here to help clarify anything in these Terms & Conditions. You can also explore our FAQ, review the Responsible Gaming page, or head to the casino to start playing — all with the confidence that you understand your rights and obligations on cv9991.

Read Our FAQ Responsible Gaming Explore the Casino

18+ only. Please gamble responsibly. Terms & Conditions apply.