Privacy Policy
How cv9991 Protects Your Data

Our Privacy Commitments

A snapshot of the six core principles that guide how cv9991 handles your personal data — before we get into the full legal detail below.

1. Information We Collect

cv9991 collects personal information through several channels during the lifecycle of your account. Below is a comprehensive breakdown of the categories of data we collect and the circumstances under which each is gathered.

cv9991 does not knowingly collect sensitive personal data beyond what is strictly required for identity verification and regulatory compliance. Where identity documents such as a Bangladesh National Identity Card (NID) or passport are submitted, they are processed solely for KYC purposes and stored in an encrypted format with access restricted to authorised compliance personnel only.

When you interact with the cv9991 platform via a mobile device — which represents the majority of our Bangladeshi players accessing the site from Dhaka, Chittagong, Sylhet, and other cities — additional technical information such as your mobile network operator, device model, and mobile OS version may be captured as part of our standard server logs. This data is used exclusively for performance optimisation and fraud prevention.

2. How We Use Your Data

Every use of your personal data by cv9991 is grounded in a legitimate legal basis. The following table maps each processing activity to its purpose and legal justification.

Where cv9991 relies on your consent as the legal basis for a processing activity — most commonly for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw marketing consent, update your notification preferences in the account settings panel or contact support at [email protected].

3. Data Sharing & Disclosure

cv9991 does not sell or rent your personal data. We share data only where strictly necessary, with trusted partners bound by confidentiality obligations.

In the course of operating the cv9991 platform, we work with a limited number of carefully selected third-party service providers and technology partners. Each third party that receives your data is required to handle it in accordance with applicable data protection standards and is contractually prohibited from using that data for any purpose other than the specific service they provide to cv9991.

4. Cookies & Tracking Technologies

cv9991 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use the site. Here is a transparent breakdown of what we use and why.

A cookie is a small text file placed on your device by a website you visit. Cookies allow the website to recognise your device on return visits and to remember preferences and session states. cv9991 uses both first-party cookies (set directly by cv9991.vip) and third-party cookies (set by trusted partner services such as game providers and analytics tools). You can manage your cookie preferences through your browser settings at any time — however, disabling certain essential cookies may affect the functionality of the Platform.

Most modern browsers allow you to view, manage, and delete cookies through the browser's settings or preferences menu. You may also use browser extensions to block specific categories of cookies. For mobile users accessing cv9991 via Chrome or Firefox on Android — which is the most common access method among our players in Bangladesh — the browser's privacy settings include options to clear cookies on exit or to block third-party cookies site-by-site.

5. Data Security Measures

Protecting the personal and financial data of every cv9991 player is a technical and organisational priority. The following security measures are maintained on an ongoing basis.

Despite the robust measures cv9991 employs, no digital platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your rights and freedoms, cv9991 will notify affected players as promptly as practicable, providing details of the nature of the breach, the categories of data involved, and the steps we are taking to mitigate any harm.

6. Your Privacy Rights

As a cv9991 player, you hold specific rights over the personal data we hold about you. These rights may be exercised at any time by contacting our support team.

cv9991 is committed to respecting and upholding your privacy rights. The following rights are available to all players regardless of their location. To exercise any of these rights, submit a written request to [email protected] with your registered account email and a description of the right you wish to exercise. We will respond within a reasonable timeframe and, in most cases, within 30 days of receiving your request.

cv9991 will not charge a fee for handling rights requests in standard circumstances. If a request is manifestly unfounded or excessive — for example, repetitive requests for the same data — we reserve the right to charge a reasonable administrative fee or to decline the request, with written explanation provided. In all cases, we will aim to resolve your request fairly and transparently.

7. Data Retention Policy

cv9991 retains personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations.

Different categories of personal data are held for different periods depending on their nature and the legal requirements that apply to them. The following table outlines the standard retention periods applied by cv9991. In some cases, data may be retained for longer periods where required by applicable law or where a dispute, investigation, or legal proceeding is ongoing.

When the applicable retention period expires and no overriding legal basis for continued retention exists, cv9991 will securely delete or irreversibly anonymise the relevant data. Anonymised, aggregated data — from which no individual can be identified — may be retained indefinitely for statistical analysis and platform improvement purposes.

8. Updates to This Policy

cv9991 reserves the right to update this Privacy Policy at any time. Here is how we handle changes and how you will be informed.

The digital landscape, regulatory environment, and cv9991's own services evolve over time. This Privacy Policy will be reviewed and updated periodically to reflect those changes. When material updates are made — such as changes to the categories of data we collect, new third-party sharing arrangements, or significant changes to your rights — cv9991 will communicate those changes to registered players via their registered email address and by displaying a prominent notice on the Platform for a minimum of 30 days following the update.

Minor updates — such as clarifications of existing language, corrections of typographical errors, or updates to contact information — may be made without individual notification. The "Last updated" date at the top of this document will always reflect the most recent revision. We strongly encourage all players to review this Privacy Policy periodically, particularly before making a deposit or engaging with a new feature of the Platform.

This Privacy Policy applies solely to the cv9991 platform at cv9991.vip. Links to third-party websites or embedded game content from providers such as Pragmatic Play, Evolution Gaming, and Spribe are subject to those parties' own privacy policies. cv9991 is not responsible for the data practices of third-party game providers or external websites, and we encourage you to review their policies independently before sharing personal information with those services.